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FAQ

✿ How are the artworks printed?

❧ All Prints and Mini Prints are digitally printed using archival quality inks onto fine art paper (270/300 gsm) which provides very rich and vibrant colours. This type of paper is 100% white with a fine texture.
❧ Please, bear in mind that the colours on prints might differ from the colours on your screen.
❧ To preserve your print life, please, protect them from direct sunlight and humidity.

✿ How are the originals and prints packaged?

❧ Large paper artworks are rolled into a protective cellophane sleeve and posted in a strong postal mailer tube to ensure it reaches you in perfect condition.

❧ Small paper artworks, prints and cards are packaged inside a plastic cello-bag with a heavy cardboard, and will be wrapped carefully in a cardboard envelope for a safe journey.

❧ If you’re buying a last minute gift for someone, I’m happy to write a message for you and send it directly to them.

❧ All Fine Art Prints and originals are signed and include a certificate of authenticity.

✿ What shipping methods do you use?

❧ All orders, domestic and international, are shipped via Royal Mail:  Items are sent 1st class to the UK and airmail to the rest of the world. Apart from this, they might be shipped from Spain occasionally via Correos, provided by certified mail (with tracking number).

✿ When will I receive my order?

❧ Orders will be dispatched within 1-3 working days. From time of posting, time frames are:

  • UK First class option: 1-3 working days.
  • UK Special delivery: next day
  • Spain Correos : 2-7 working days.
  • Worldwide: 5-30 working days depending on country.*

Notice depending postal services and holidays, this times can change slightly.

*INTERNATIONAL BUYERS: Please, note that I cannot be held responsible for any additional customs charges.

✿ How do I check the status of my order?

❧ You will receive a shipping confirmation e-mail once your order has been shipped. This confirmation will include the tracking number for your package if you chose UK Special delivery. All International delivery also includes tracking service.

❧ UK First class delivery doesn’t include a tracking option. You can choose which shipment method suits you better at checkout. I recommend you to choose an option with tracking and signed for service, specially if you order an original artwork. This will add security and peace of mind.

❧ If your order is returned to us by the postal service as they were unable to deliver it, then I will be happy to ship your order again however you will have to pay the shipping costs again.

✿ How can I pay?

❧ You can pay through Paypal. You can pay through Paypal. All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).

*UK/SPAIN RESIDENTS: If you prefer to pay through bank deposit or wire transfer, please, contact me via mail (info@raquelcasilda.com) and I will send you more details.

✿ How do I use a discount code in your shop? Is there any discount code active now?

❧ Upon adding products to the cart, you can enter a discount code in the input field labeled ‘discount’ and then click the ‘update total’ or ‘apply’ button.

❧ Stay tuned to my social media accounts to see if is there a coupon discount active. Subscribe to my newsletter to receive news, discounts and goodies.

✿ Can I return my order?

❧ Products are non-refundable and returns are not accepted. Only if a print arrives damaged, it will be changed to another if stock allows.

✿ I’ve seen your phone cases / clothing / other items online, where can I buy them?

❧ Find my wearable art collection at the American company RedBubble, here: https://www.redbubble.com/people/raquelcasilda/shop

✿ Can I use/reproduce any of your existing images for me or my business?

❧ All prints purchased on my shop are for personal display only. Artwork is copyright © Raquel Casilda and purchasing an artwork does not allow you to reproduce it in any way.

❧ To discuss the possibility of licensing my existing artworks for your business , professional commissions or partnership enquiries , just drop me a line at info@raquelcasilda.com.

✿ Can I share your images on Social Media?

❧ Absolutely! Feel free to share my work on your channels (Instagram, Facebook, Twitter, Tumblr, Pinterest, etc.) with no-commercial purposes. Just please add in a credit of @rsimaginarium / Illustration by Raquel Casilda. A hashtag #rsimaginarium or a link to my website www.raquelcasilda.com is also greatly appreciated. Thank you!
My very best wishes, Raquel ✿ XX

EMAIL
info[at]raquelcasilda.com

 Please, email me if you require more information (English & Spanish).

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